Chuck is wonderful and has a great team. I have been scammed on car repairs, but they have always been fair and honest with me here. I appreciate the way they have squeezed me in, given me great customer service, and worked with me on repairs. I would highly recommend this shop!❤️❤️
Chuck and the Rad Air Medina team did a great job for me. They fixed the air-conditioning in my car when two other companies could not figure out the problem. I know very little about cars and Chuck took the time to explain the problem, how it was fixed, and that the job is warrantied. He answered all my questions in a friendly and easy to understand manner - he really knows cars!. All the folks there are very polite and helpful. I have recommended Rad Air Medina to my family and friends and they are all happy with the service.
Great shop! Honest , fast and affordable.
Chuck was great, he got me in and got my car fixed in the time promised. I've uses Radair for years and trust no one else with my cars!
They do not even deserve the one star I've given them. Terrible customer service, awful communication and a the owner seemed enjoy our dissatisfaction. A quick google search lead me to Rad Air. There are so many other choices in the area I could have went with and should have went with. I just don't understand why it is so hard it is to be friendly and communicate professionally. Chuck, If my routine service was not enough for you and your bottom line then you should have just told me to go somewhere else. If I am asking to schedule an appointment with you and you say "1" why would I assume that means you take lunch at 1. Extremely strange, unfriendly, unprofessional phone call should have been enough of a red flag.
Well, my wife shows up at 12:45pm with our 2 year old in tow. Guy says, I told your husband we take lunch at 1. She is like uhm okay and gives him the keys thinking they will work on it soon, like right after lunch. She kills time for 90 minutes walking around town with our son. When she heads back to the shop to see the car is coming along, it is untouched. Annoyed she asked for the keys back. She calls me telling me what the deal was and how the owner reacted, basically laughing at her. Very unprofessional to say the least. If you can't get to the car then say it. It is that simple. First time in my life I have taken the time to give a bad review. Awful.
So I called to schedule an appointment. I reached who I assume is the owner (Chuck) and he mumbles something about 8 the next morning. I say my wife is bringing it in and is looking for something in the afternoon, he grunts 1 (pm) I said great, explained what the car needed and that was pretty much it. Kind of a weird phone conversation but that doesn't mean he doesn't know how to rotate a tires and do an oil change, right?
Rad Air Complete Car Care And Tire Centers is a US Car Repair based in Medina, Ohio. Rad Air Complete Car Care And Tire Centers is located at 767 N Court St, Medina, OH 44256, USA.
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