Cassandra is awesome! She answers all of my questions and makes sure I am aware of all the new programs going on and which programs I should enroll in! By far the best Personal Banker out there!! Her customer service is second to none and so is her knowledge of finance and banking! I highly recommend people to Fifth Third in Medina and tell them to see Cassandra!
Teller told me my transaction would require a personal banker and that she would be available in “a few minutes”. I waited for 50 minutes for this personal banker. While waiting the same teller begin assisting a customer who had a similar transaction as mine.....the transaction-that she said she couldn’t handle and yet now she was. The personal banker took me to her office, took care of my situation.I told her I don’t appreciate waiting 50 minutes when I’m told it will be only a few. I told her I appreciate even less being lied to. The teller just didn’t want to handle my situation. Personal banker actually told me the teller could’ve taken care of me. Terrible
I usually only use the drive thru here but on the few occasions when I’ve gone inside the service is prompt and friendly. Also someone from the branch calls me every 3-6 months just to ask if I have any questions or concerns. A nice engaging touch without being overbearing.
Fifth Third Bank Atm is a US Bank based in Medina, Ohio. Fifth Third Bank Atm is located at 810 N Court St, Medina, OH 44256, USA.
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